Download Available: Safety On A Test Drive
Accident 1: A fatal accident occurred on a test drive when a prospective customer crashed into a car taking a left turn in front of the dealership vehicle. The customer test-driving the vehicle was found to be driving at an unsafe speed. During the trial proceedings, the customer stated that the salesperson’s aggressive driving during the first part of the test drive induced the customer to speed, as a result of which the accident occurred. The salesperson had stated that they should drive fast and “see what this car can do.” The jury found negligence on part of the dealership and awarded more than $12 million in damages to the family of the deceased.
Solution: Utilize the Safe Demo Drive Training Memo from CSI to train the sales staff to never drive in an unsafe manner and to obey all traffic laws, especially speed limits, when out on a test drive.